Join Our Team at Top Tier Automotive!
Job Title: Full-Time Service Advisor / Receptionist (Bilingual - Spanish/English) Shop: Top Tier Automotive Location: Phoenix, AZ
About Us: Top Tier Automotive is a trusted auto repair shop in Phoenix, AZ, dedicated to providing high-quality service and excellent customer experiences. We're looking for a motivated, knowledgeable, and customer-focused individual to join our front-office team.
Position Overview: We are seeking a friendly, organized, and bilingual (Spanish/English) Service Advisor / Receptionist to be the first point of contact for our valued customers. The ideal candidate must have a good understanding of cars and automotive service processes. This role is crucial for managing daily administrative tasks, customer interactions, and ensuring a smooth workflow in our busy auto shop.
Key Responsibilities:
Professionally answer incoming phone calls in both Spanish and English, address customer inquiries, and route calls as necessary.
Schedule service appointments efficiently, managing the shop's workflow.
Greet customers warmly and assist them with the check-in process.
Create accurate service write-ups, clearly documenting customer concerns and vehicle information, and explaining service recommendations.
Handle parts and supplies ordering accurately and efficiently.
Process customer payments accurately and manage transactions.
Maintain a clean and welcoming reception area.
Provide exceptional customer service in both Spanish and English, ensuring a positive experience for all.
Communicate effectively with technicians and customers regarding service progress, estimates, and recommendations.
Qualifications:
Must possess solid knowledge about cars and common automotive issues.
Fluency in both Spanish and English is required.
Proven experience in a customer service or receptionist role, preferably in an automotive setting.
Demonstrable ability to create service write-ups, manage orders, and process payments.
Excellent communication, interpersonal, and listening skills.
Strong organizational skills and meticulous attention to detail.
Ability to multitask effectively and thrive in a fast-paced environment.
Proficiency in using phone systems and basic computer applications.
Experience with Autoleap shop management software is a significant plus.
A positive attitude, a proactive approach, and a strong commitment to teamwork.
Why Join Top Tier Automotive?
Be part of a reputable and customer-focused team.
Enjoy a friendly work environment where collaboration and respect are valued.
Receive competitive pay.
Full-time position with opportunities to utilize your language and automotive skills.
Opportunity to grow your skills in the automotive industry.
Job Title: Full-Time Automotive Technician Shop: Top Tier Automotive Location: Phoenix, AZ
About Us: Top Tier Automotive is a trusted auto repair shop in Phoenix, AZ, known for our commitment to quality workmanship, honesty, and excellent customer service. We're seeking a skilled and experienced Automotive Technician to join our dedicated team.
Position Overview: We are looking for a highly motivated and experienced Full-Time Automotive Technician to diagnose, repair, and maintain a variety of vehicles. The ideal candidate will have a strong technical background, a passion for problem-solving, and a commitment to producing top-quality work.
Key Responsibilities:
Perform thorough vehicle inspections, diagnostics, and testing to identify issues and determine necessary repairs.
Efficiently and accurately repair and replace automotive parts, including engine, transmission, brake, suspension, electrical, and HVAC system components.
Conduct routine maintenance services such as oil changes, tire rotations, and fluid checks.
Utilize diagnostic equipment and interpret technical manuals and schematics.
Maintain clear and accurate records of all work performed.
Communicate effectively with the Service Advisor regarding diagnoses, repair progress, and parts requirements.
Ensure all repairs meet high-quality standards and adhere to safety protocols.
Keep a clean and organized work area.
Road test vehicles to ensure repairs are completed successfully.
Qualifications:
Minimum of 3 years of professional experience as an automotive technician is required.
Must possess your own set of professional automotive tools.
Strong diagnostic skills across a variety of vehicle makes and models.
Proficiency in a wide range of automotive repairs and maintenance procedures.
ASE Certification is highly preferred.
Master Technician status is a significant plus.
Ability to work independently and as part of a team.
Strong attention to detail and commitment to quality workmanship.
Good problem-solving skills and a proactive approach to tasks.
Valid driver's license and a clean driving record.
Why Join Top Tier Automotive?
Be part of a reputable and customer-focused team.
Enjoy a friendly work environment where collaboration and respect are valued.
Receive competitive pay.
Access to modern diagnostic equipment and advanced shop tools.
Full-time position with opportunities to work on a diverse range of vehicles.